It is necessary to activate Cookies in order to use the website

Customer service

FAQ
    • + How can I pay for my order?

      We accept payment by the following methods:


      • ​PayPal



      • Cash on delivery (additional charge of € 10)
      • For Fidelity subscriptions, the payment is made via the Stripe portal.


      The payment method is chosen during the order process.

    • + Which carriers are used for shipping?

      For shipping our products we rely on the DHL or Bartolini couriers. During the evolution of the order will be notified by email the various stages of the order

      .

    • + What are the shipping costs?

      Shipping costs vary depending on the weight of the goods ordered and the state in which they are shipped.
      During the final phase of the order, the shipping cost will be displayed based on the parameters entered.

    • + If I order from abroad

      For orders from abroad we use DHL for these countries: DE - ÖS - SLO.
      If you are from a different country, ask for a quotation at: ecommerce@orocaffe.com

    • + What are the delivery times?

      Normally the shipment takes a maximum of 3 working days in case of orders in Italy, this time increases to 8-10 days in case of International shipping.

    • + Can I return an order?

      Only machines can be returned. Food products can not be returned once purchased.

    • + Availability of products and sale price

      All products visible on e-commerce are available in stock and then you can proceed with the purchase.

      Should problems occur during the order processing process, the Customer will be notified and promptly contacted via email or via the contact details provided during registration. The indicated price is per unit for the product, indicated in Euros and including VAT. The total price of the products will be added to the cost of shipping and any cost of payment for the payment.

    • + When it applies

      The warranty only applies to coffee machines. The warranty is 2 years in case of normal sale, in case of invoice the warranty is only 1 year.