Customers service

MON – FRI
8.00 – 13.00 / 14.00 – 17.00
+39 0432 573535

For any info
send an email to
ecommerce@orocaffe.com

Via Perugia 6,
Tavagnacco (UD), Italy
ON MAP

PAYMENTS

How can I pay for my order?

Payment is made via PayPal.
The payment method is chosen during the order process.

RETURNS AND REFUNDS

Can I return an order?

It is possible to return only the machines. Food products cannot be returned once purchased.

SALES CONDITIONS

Availability of products and sale price

All products visible on e-commerce are available in stock and then you can proceed with the purchase.

Should problems occur during the order processing process, the Customer will be notified and promptly contacted via email or via the contact details provided during registration. The indicated price is per unit for the product, indicated in Euros and including VAT. The total price of the products will be added to the cost of shipping and any cost of payment for the payment.

SHIPPINGS

Which carriers are used for shipping?

For shipping our products we rely on the DHL or Bartolini couriers. During the evolution of the order will be notified by email the various stages of the order.

What are the shipping costs?

Shipping costs vary depending on the weight of the goods ordered and the state in which they are shipped.
During the final phase of the order, the shipping cost will be displayed based on the parameters entered.

If I order from abroad?

For orders from abroad we use DHL for these countries: DE – ÖS – SLO.
If you are from a different country, ask for a quotation at: ecommerce@orocaffe.com

What are the delivery times?

Normally the shipment takes a maximum of 3 working days in case of orders in Italy, this time increases to 8-10 days in case of International shipping.

WARRANTY

When it applies?

The warranty only applies to coffee machines. The warranty is 2 years in case of normal sale, in case of invoice the warranty is only 1 year.